Problem in Service Management in Hospital: Some Interesting Case Studies

Viroj Wiwanitkit


The medical activity in any medical center can be considered as a health service. In servicing to the patient, there can be a problem. Sometimes, the problem needs root cause analysis and preventive action. Here, the author presents some interesting case studies in service management in hospitals.

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Wiwanitkit V. Survey of satisfaction and complaint of customers of laboratory service, King Chulalongkorn Memorial Hospital: 3-month experience according to ISO 9002: 1994 program. Songklanagarind Med J 2002; 20(2): 85-89.

Fischer PE, Colavita PD, Fleming GP et al. Delays in transfer of elderly less-injured trauma patients can have deadly consequences. Am Surg Nov 2014; 80(11): 1132-35.

Hinde YR, Pennington R, Nott ML. Time to surgery for hip fracture patients in a rural orthopaedic referral hospital. Aust J Rural Health Apr 2015. [Epub ahead of print].

Nelson J, Venkat A, Davenport M. Responding to the refusal of care in the emergency department. Narrat Inq Bioeth Spring 2014; 4(1): 75-80.

Erdman J. Bioethics, human rights, and childbirth. Health Hum Rights Jun 2015; 17(1): E43-51.

Wiwanitkit V. CASE REPORT: what, why and how to report? Case Study Case Rep 2012; 2(1): 1-3.


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