Total Quality Management in Indian Industries: Favoring and Conflicting Factors

Maninder Singh


Quality has traveled a long way from inspection to control and from assurance to total management. Today, quality is totally defined by the end-users of the products. It has emerged as a strategic entity making Total Quality Management (TQM) a necessity for overall operational effectiveness and global competitiveness. TQM is a customer-focused philosophy to bring overall quality improvements in the entire business. Tools and techniques of TQM are highly capable of achieving desired targets. But selection of correct tools and techniques, their appropriate execution and thus implementation of an effective TQM in the organization remain the cause of concern for every business. This paper is a theoretical study of critical success factors (CSFs), identified by different researchers, for TQM effectiveness. CSFs are analyzed in the light of Indian industrial environment and prospects, and challenges for the Indian industries to implement TQM in full swing are derived for their overall benefits. 


Critical success factors (CSFs), Effectiveness, Implementation, Indian industries, Total quality management (TQM)

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