Impact of Employee Attitude on Productivity and Performance: A Study on Organizational Citizenship behavior in Iron and Steel Industry of India

Sumona Das, S Anis Haider


Employee attitude at workplace is a key concern for any organization including integrated iron and steel industries. These iron and steel industries are considered as the base for industrialization in an economically developing country like India. Organizational citizenship behaviors though not related directly to main task activities but are important as they support social, psychological and organizational context which serve as a key catalyst to accomplish tasks for any industry. The present study has been focused on the appraisal of the diverse factors which affects the attitude of the employees in positive as well as negative ways which further impacted on the performance and productivity of an organization. Based on employees’ perception, employee attitude may depend on different constraints like work environment, training, remuneration, job security, employee satisfaction, and fairness of treatment etc. which can cause the individuals to work at different rates, thus affecting the overall performance and productivity of an organization. It has been observed from the studies that it is essential for development of healthy employee retention strategy in the organizational ong with planning for producing more number of well-trained manpower. Further, there is also need for research on employees’ attitudes at workplace as the literatures reviewed lacked in providing the gene of negative attitudes of employees and their consequences which could hinder the progress of an organization in future.


Employee attitude, Organizational citizenship behavior (OCB), Productivity, Employee satisfaction

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