Job Design and Quality of Work-life in Telecommunication sector in Port Harcourt

Ukpong Uwem Johnson, Odum Uchechukwu, Tamunotiem Sibo Moses


The study sought to establish an empirical link between job design and the quality of work-life of employees in five selected manufacturing companies in Port Harcourt Nigeria. The study utilized both descriptive and inferential statistical tools in the assessment of the relationship between the study variables. The cross sectional survey design was adopted in the design and structuring of data generation and analysis. The data for the study was generated from 204 participants which were sampled using the stratified sampling technique based on an overall sample size generated using the Taro Yamane’s 1970 sample size determination formula. The analysis of the relationship between job design and the measures of quality of work life (autonomy of work) was carried out using the Spearman’s rank order correlation formula at a 95% confidence interval, the statistical outcome established that job design significantly enhances the quality of work life of the employees; this is based on the evidence from the significant associations between the dimensions of job design and the quality of work life of the employees. Consequently, it was recommended that management of telecommunication  firms should emphasize on job design practices by adopting the job characteristics theory that will create a  good work environment where task varieties, significant and identity are  upheld in other to spur employees to experience job satisfaction and growth. Such would encourage more improved workplace flexibility towards role expectations and stimulation of well-being. The implementation of effective job design in manufacturing organizations in Rivers State is pointer towards accomplishment of superior quality of work-life.


Job design, Quality of work-life, Autonomy, Telecommunication

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