Communication Satisfaction and Organizational Commitment: Moderating Role of Employees’ Cultural Values

R N Singh, R P Mohanty


This study explores the moderating role of cultural values on relationships between communication satisfaction (CS) and employee’s organizational commitment (OC). A survey of 1594 employees of Bharat Sanchar Nigam Limited (BSNL), a Government of India Public Sector Undertaking (PSU) providing telecommunication services across India shows that CS is positively related to OC, and relationship is moderated by employees’ cultural values at individual level.  The form of moderation reveals a positive significant effect on relationship between CS and normative commitment (NC) for employees high in individualism/collectivism (IC) and positive significant effect on relationship between CS and OC (normative commitment) for employees low in masculinity/femininity (MF) and power distance (PD). However, no significant moderating effect has been observed on relationship between CS and OC (AC, CC, NC) for employee with low or high uncertainty avoidance (UA). 


Human Resource Management, Organizational behavior, Communication satisfaction, Cultural values, Organizational commitment, Public sector undertaking

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