A Critical Study of Digitalization in the Indian Banking Sector

Teena Shivnani, Mallika Ahuja

Abstract


This era in which we live today is predominated by the word “Digitization”. This word which has evolved in recent times has undoubtedly become the crux of “Banking Sector” in our country. Banks in our country are no longer made of just bricks & mortar delivery channels. They have surely revolutionized into the concept of anytime, anywhere.

New mantra for banks says Digitalize or die. Digitalization is mainly concerned with what all banks are required to do in order to provide better services to the customers. There are various technologies which are to be adopted for digitalization of back office. It also ensures self-sufficiency to the customers in whichever way possible. The major importance of digital banks lies in their ability to be omnipresent.

Since challenges often give birth to opportunities, so the major challenge in front of the banks is to digitalize themselves. Enabling them to meet preferences of the people of all generations has also given rise to enormous opportunities, resulting into the revolutionized version of banking known as “Digital Banking”.

This conceptual research article deals with the evolution of Digital Banking in India, its techniques and also the present structure of digitalization in India.


Keywords


Digitalization, Banking, India, Revolutionize, Technologies

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References


References

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Nielsen. The Evolution of Modern Banking.

RBI document. Report on Internet Banking, June 22, 2001.

Capgemini Consulting. Backing up the Digital Front: Digitalizing the Banking Back Office, 2013.

BCG, FICCI, Indian Bankers’ Association. Productivity in Indian Banking: 2014”, 2014.

KPMG. Success through innovation, November, 2013.

Jamaluddin N. E-Banking: Challenges & Opportunities in India, November 18- 20, 2013.

Sharma GK. Last Mile Payment System, 2012.


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